Why should you Invest in a Cloud-based Business PBX Phone System?

Every small company’s competitive advantage depends on its ability to communicate efficiently with its customers. That is exactly why most of the small companies are making the switch to Cloud PBX phone systems. PBX stands for Private Branch Exchange, which is a private telephone network used inside a company or organization. Cloud PBX phone system helps users to communicate internally (inside their company) and externally (outside of the office) using different communication channels like Voice over IP, ISDN, etc. Also, the calls between internal users are free along with other features like transfer calls, voicemail, call recording, interactive voice response (IVRs) and call queues. There are different varieties of PBXes although nowadays most of them are digital and utilize the Internet to send voice and video communications. Two of them are: VoIP PBX phone system and Hosted PBX or ‘Cloud Phone System’.

Investing in a business Cloud PBX phone system has a lot of benefits. Let’s have a look at them:

Extensions in the cloud

With a traditional phone system, extension dialing is made possible by installing a private branch exchange (PBX) at each of your locations. The hardware and service costs are high for a conventional telephony system. It’s time-consuming as you have to dial out of your office and connected with that extension. Cloud PBX system removes those extra steps so that a company with offices in different locations can communicate with each other easily. They can also transfer customer calls between locations as if they were all working in the same building.

Centralize multiple number

Another benefit of cloud-based PBX phone system is it enables you to manage multiple extensions with employees and divisions regardless of their location to boost productivity and efficiency. At the same time, It helps to deliver a unified experience to customers, which adds credibility to your company’s image. This can only be done with the latest technology in cloud-based PBX phone system. Many companies switch to this as they are expanding in operations to streamline their telephony system.

Automation features

The auto attendant feature is another key feature of this system. In a Cloud PBX phone system, you don’t have to employ a receptionist to answer calls. For example, if you call a company you hear the auto attendant instructions which direct you to dial a particular number for a specific service, that’s exactly what this feature offers. This feature also lets you enter an extension number saving your time. This is quite an important feature of a Cloud PBX phone system.

Call Forwarding Features

The Cloud PBX phone system offers a call forwarding feature which can be very useful to your company. Suppose you are awaiting an important call but suddenly you have to go for a meeting in the conference room of your building. Cloud PBX phone system can help you in forwarding your calls to another phone if you are unable to answer them.

The feature of call forwarding allows you in setting up a number of backup routers in case a key or an important person such as the accounts manager leaves his/her desk or cabin. In such a case, the call will be automatically forwarded to another member of the accounts team. This helps you a lot since the calls of your important customers don’t get neglected and go into voicemail. While your callers are waiting for their calls to be answered, you can play a number of specific messages you want. You won’t get these features on a standard phone.

Cost Control

You can keep the call logs consisting of all the incoming and outgoing calls, with the help of a Cloud PBX phone system. In the case of normal conventional phones, you won’t be able to see the number of incoming calls your company received until your bill arrives. The reporting function of the Cloud PBX phone system allows you to see which departments are involved in more calls and which are the ones who are doing the most work on the telephone.

The usage reports can help you in getting the most return for your investment. You can check which employee is making the most number of personal calls and their call duration to see who is efficient or not productive during working hours.

Boost Company's Image

Having a Cloud PBX phone system enhances your company’s image as it gives your company an outlook similar to the big companies. As they have experienced the same advanced features such as Auto Attendants when they call other big companies, customers often get the impression that they are being handled by a large organization, even if they are not. This helps in boosting the image and credibility of your company while giving your customers the impression that it is safe to deal with your company.

Nubitel is a pioneer and leading provider of on-demand Cloud PBX phone system and PABX phone system in Malaysia. Our services also include contact center solutions, IVRS, call center software, SMS, Call automation, etc. Our cloud telephony is able to boost the productivity of your company. Visit our website to know more